Worry-Free Delivery

Shop with confidence. We've got your delivery covered.

At CJRB, we want every order to arrive safely and on time. That's why we offer eligible customers the option to add Seel Worry-Free Delivery, an optional shipping protection service designed to help when packages are lost, damaged, or delayed during transit.

With Worry-Free Delivery, you can enjoy extra peace of mind knowing that eligible shipping issues can be resolved through Seel's dedicated claims service.

Where Is Worry-Free Delivery Available?

Worry-Free Delivery is currently available for eligible orders shipped to the following 14 countries:

  • North America: United States (US), Canada (CA)
  • Oceania: Australia (AU), New Zealand (NZ)
  • Europe: United Kingdom (GB), Germany (DE), France (FR), Spain (ES), Italy (IT), Netherlands (NL), Belgium (BE), Austria (AT), Portugal (PT), Ireland (IE)

Availability is subject to eligibility and will be confirmed during checkout. Worry-Free Delivery may not be available for all products, orders, or shipping destinations.

What Does Worry-Free Delivery Cover?

1. Lost Packages

Coverage: Up to 100% of the actual item value paid, excluding shipping fees.

You may qualify for compensation in the following situations:

  • Domestic shipments: Your package has not arrived within 30 days after shipment.
  • International shipments: Your package has not arrived within 60 days after shipment.
  • Delivered but not received: The carrier marks your package as delivered, but you cannot locate it.
  • Lost in transit: The carrier confirms that your package has been lost.

If your tracking shows "Delivered" but you have not received the package, please submit your claim within 7 days of the delivery scan.

Additional documentation may be required for packages marked as delivered but not received.

2. Damaged Packages

Coverage: Up to 100% of the actual item value paid, depending on the extent of damage.

If your CJRB product arrives damaged during shipping, Seel may provide compensation based on the severity of the damage.

To submit a claim:

  • Report the damage within 7 days of delivery.
  • Provide clear photos of the shipping package and product packaging.
  • Include detailed photos showing the damage to the product.

Please note: Cosmetic scratches, manufacturing defects, damage occurring before shipment, and damage caused by the customer are not covered under Seel's shipping protection.

For manufacturing defects or product warranty concerns, please contact CJRB directly at service@cjrb.net.

3. Delayed Packages

Coverage: $5 USD per eligible order, or the applicable equivalent specified in your protection terms.

A package may qualify as delayed if:

  • Domestic shipments: The package has not arrived within 10 days after shipment.
  • International shipments: The package has not arrived within 30 days after shipment.

Delay eligibility is determined using the carrier's tracking information and Seel's applicable coverage terms.

Receiving compensation for a qualifying delivery delay does not necessarily prevent a subsequent eligible loss or damage claim.

How Do I Add Worry-Free Delivery?

For eligible orders, Worry-Free Delivery can be selected during checkout.

Once your order is placed with the protection service:

  1. You will receive your CJRB order confirmation.
  2. Seel will send a separate protection confirmation email with your coverage details.
  3. Keep the confirmation email for reference in case you need to submit a claim.

Coverage is available only for eligible products, destinations, and orders where the protection service has been successfully added.

How Do I File a Claim?

If your protected order is lost, damaged, or delayed, you can submit a claim directly through Seel.

Step 1: Visit the Seel Resolution Center.

Step 2: Enter your order information and the email address associated with your purchase.

Step 3: Select the issue you experienced: loss, damage, or delay.

Step 4: Submit the requested information and supporting documentation.

Step 5: Seel will review your claim and notify you of the result.

You can also access claim instructions through the protection confirmation email sent by Seel.

What Supporting Documents Are Required?

For lost or missing packages:

For packages marked as delivered but not received, Seel may request one of the following:

  • A police report
  • Security camera footage
  • Written confirmation from the shipping carrier
  • Other official documentation confirming the missing package

For packages confirmed lost in transit, tracking information may be sufficient.

For damaged packages:

  • Photos of the external shipping packaging
  • Photos of the product packaging
  • Clear photos showing the damage to the item

For delayed packages:

Seel generally evaluates delay eligibility using tracking information. Additional documentation may not be required.

When Should I Submit a Claim?

Issue Reporting Deadline
Lost package not marked delivered Within 90 days of the order date
Marked delivered but not received Within 7 days of the delivery scan
Product damaged during shipping Within 7 days of delivery
Delivery delay After the applicable 10-day or 30-day threshold

Please submit your claim as soon as the relevant conditions are met to avoid missing the reporting deadline.

How Will I Receive My Compensation?

Seel independently reviews claims and determines eligibility and payout amounts according to the applicable protection terms.

If your claim is approved, Seel will provide information about the available payout methods and any additional steps required.

Payout methods and processing times may vary depending on your location and the protection plan.

Can I Cancel Worry-Free Delivery?

If you purchased Worry-Free Delivery but no longer need it, please refer to your Seel protection confirmation email for available cancellation options.

Cancellation eligibility may depend on whether your order has already been shipped.

For additional assistance, please contact Seel or email us at service@cjrb.net.

What Is Not Covered?

Worry-Free Delivery is intended for eligible shipping-related incidents. It generally does not cover:

  • Orders that have not yet been shipped
  • Incorrect or incomplete shipping addresses supplied by the customer
  • Manufacturing defects or normal product wear
  • Damage caused by misuse or improper handling after delivery
  • Other circumstances excluded under the applicable Seel protection terms

For incorrect items, missing products due to fulfillment errors, warranty claims, or other product-related concerns, please contact CJRB Customer Service directly.

Need Help?

If you have questions about your shipping protection or need assistance locating your policy confirmation, we're happy to help.

CJRB Customer Service

Email: service@cjrb.net

Seel Customer Support

Email: support@seel.com

Submit or Track a Claim

Important Notice: Worry-Free Delivery is provided and administered by Seel, an independent third-party protection provider. Coverage is subject to the terms, conditions, eligibility requirements, limitations, and exclusions applicable to the protection purchased with your order. All claim approvals and compensation amounts are subject to Seel's final review. Worry-Free Delivery is separate from CJRB's standard warranty and return policies.